Last Updated: March 5, 2022
Welcome, and thank you for your interest in Lab Simulations (as defined below, and also referred to as “we”, “us”, or “our”), which operates the website located at labsimulations.com (“Website”), and any products and services that Company may provide now or in the future (collectively, the “Services”). The following Terms of Service and Use are a legal contract between you (“you” and “your”) and Lab Simulations regarding your use of the Services. Visitors to the Website and users of the Services are referred to individually as “User” and collectively as “Users” (as further defined below).
IF YOU ARE A PARENT OR LEGAL GUARDIAN AND YOU PROVIDE CONSENT FOR YOUR CHILD TO REGISTER WITH THE WEBSITE AND/OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS IN RESPECT OF SUCH CHILD’S USE OF THE WEBSITE AND/OR SERVICES. IF YOU ARE SCHOOL PERSONNEL (AS DEFINED BELOW) AND YOU REGISTER A STUDENT USER (AS DEFINED BELOW), YOU AGREE, ON BEHALF OF YOUR INSTITUTION, THAT THE STUDENT USER IS BOUND BY THESE TERMS, UNLESS YOUR INSTITUTION HAS A SEPARATE WRITTEN SOFTWARE SERVICES AGREEMENT WITH Lab Simulations THAT ACCEPTS THESE TERMS ON BEHALF OF STUDENT USERS.
PLEASE NOTE THAT THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER. BY AGREEING TO BINDING ARBITRATION, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE.
1.1. “Access Credentials” means any User’s name, identification number, password, license or security key, security token, PIN, or other security code, method, technology, or device, used alone or in combination, to verify an individual’s identity and authorization to access and use the Website and/or Services.
1.2. “Affiliate” of Lab Simulations means any other entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such entity. The term “control” (including the terms “controlled by” and “under common control with”) means the direct or indirect power to direct or cause the direction of the management and policies of an entity and/or its employees, whether through the ownership of voting securities or ownership of more than twenty-five percent (25%) of the voting securities of an entity, or by contract.
1.3. “Aggregated Statistics” means data and information related to your use of the Website and Services that is used by us in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Website and Services.
1.4. “User”, in regard to the Services, further includes: (a) any employee, including faculty and staff of an educational institution (individually, and collectively, “School Personnel”), and students of an educational institution (individually, and collectively, “Student Users”) who are authorized by the educational institution to access and use the Services under the rights granted to the educational institution, which may be subject to the terms and conditions of a separate software services agreement; and (b) any individual not School Personnel or Student Users using the Services as further described in Section 2.
1.5. “User Data” means, other than Aggregated Statistics, information, data, and other content, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly, from you by or through the Website and Services, or that incorporates or is derived from the processing (as such term may be defined by applicable data privacy laws) of such information, data, or content by or through the Website and Services.
1.6. “User Systems” means your information technology infrastructure, including computers, software, hardware, databases, electronic systems (including learning management systems), networks, Integrated Services (as defined below), whether operated directly by you or through the use of third-party services.
1.7. “Documentation” means Lab Simulations’s user manuals, handbooks, and guides relating to your use of the Services provided by us to you either electronically or in hard copy form.
1.8. “Harmful Code” means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to: (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner: any (i) computer, software, firmware, hardware, system, or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality, or use of any data processed thereby; or (b) prevent you from accessing or using the Website and/or Services as intended by these Terms.
1.9. “Lab Simulations” means: (a) if you are located in Canada, the United States, or Mexico (“North America”), then Lab Simulations Inc., a Delaware corporation, EIN: 81-4817248, with a principal place of business at 561 Windsor Street, Suite B302, Somerville, Massachusetts 02143; or (b) if you are not located in North America, then Lab Simulations ApS, a Danish private limited company, CVR: 34457808, with a principal place of business at c/o Matrikel 1 Højbro Plads 10, 1200 Copenhagen K, Denmark.
1.10. “Lab Simulations Materials” means: (a) the name, logo, and domain name of Lab Simulations, the product names associated with the Website and Services, and other trademarks; (b) the specifications, Documentation, simulations, certain audio and visual information, documents, software, and other works of authorship; and (c) any and all other information, data, documents, materials, works, other content, software, devices, hardware, products, processes, methods, algorithms, user interfaces, know-how and other trade secrets, techniques, designs, inventions, and other tangible or intangible technical material or information, including any deliverables, technical or functional descriptions, requirements, plans, or reports, that are provided or used by Lab Simulations or any subcontractor in connection with the Services or otherwise comprise or relate to the Services provided to you in connection with the foregoing. For the avoidance of doubt, Lab Simulations Materials include Aggregated Statistics and any information, data, or other content derived from Lab Simulations’s monitoring of your access to or use of the Website and Services, but do not include User Data.
2.1. Provision of Access. Subject to and conditioned on your payment of any applicable Fees, and your compliance with these Terms, we hereby grant you a limited, non-exclusive, non-transferable (except in compliance with Section 13.7) right to access and use the Website and Services during the Access Period (as applicable), solely for your use in accordance with these Terms. Your use of the Services is limited to your personal educational use. We shall: (a) share with you any necessary Access Credentials to allow you to access the Website and/or Services through a User System; or (b) provide to you the necessary Access Credentials to allow you to access the Website and/or Services. Nothing in these Terms shall obligate us to continue providing access to the Website and Services beyond the date when we cease providing such access to the Website and Services to Users generally.
2.1.3. Instructor Features. We may make available certain editable features, tools, and materials within the Services, including the Lab Simulations Materials, that permit School Personnel to work with Student Users through the Services in order to provide such Student Users with tutorial, educational, and other education-related services as part of the School Personnel’s curriculum, and to review and evaluate educational achievement and progress of such Student Users (“Instructor Features”). School Personnel are responsible for complying with any and all applicable intellectual property laws and obligations from the use of any third party materials in such Instructor Features, and hereby grants to Lab Simulations a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to reproduce, distribute, modify, and otherwise use and display the resulting content derived from the Instructor Features (“User Created Content”).
2.2. Use Restrictions. You shall not use the Website and Services for any purposes beyond the scope of the access granted in these Terms. Unless otherwise permitted in these Terms or required by applicable law, you shall not at any time, directly or indirectly:
2.2.1. Edit, alter, abridge, or otherwise change in any manner the content of, or to copy, modify, or create derivative works of, the Website and Services in whole or in part;
2.2.2. Rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Website and Services for any commercial purpose;
2.2.3. Reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the Website and Services, in whole or in part;
2.2.4. Remove, delete, alter, or obscure any copyright, trademark, or other proprietary notices from the Website and Services;
2.2.5. Bypass or breach any security device or protection used by the Website and Services, or access or use the Website and Services, other than by you through the use of your own then valid Access Credentials;
2.2.6. Input, upload, transmit, or otherwise provide to or through the Website and Services, any information or materials that are unlawful or injurious, or contain, transmit, or activate any Harmful Code;
2.2.7. Damage, destroy, disrupt, disable, impair, interfere with, or otherwise impede or harm in any manner the Website and Services, or our provision of services to any third party, in whole or in part;
2.2.8. Access or use the Website and Services for purposes of competitive analysis of the Website and Services, including, but not limited to, the development, provision, or use of a competing software service or product, or any other purpose that is to our detriment or commercial disadvantage;
2.2.9. Use the Website and Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party, or violates any applicable law; or
2.2.10. Make available any part of the Website and Services in any medium on any third party service or public forum in violation of these Terms and the intellectual property rights protected herein, including, but not limited to, any partial or full simulations, quiz questions and answers, lab manuals, or other content.
2.3. Reservation of Rights. We reserve all rights not expressly granted to you in these Terms. Except for the limited rights and licenses expressly granted under these Terms, nothing in these Terms grants, by implication, waiver, estoppel, or otherwise, to you, or any third party, any intellectual property rights or other right, title, or interest in or to the Services.
2.4. Suspension. Notwithstanding anything to the contrary in these Terms, we may temporarily or fully suspend your access to any portion or all of the Website and Services if: (a) we reasonably determine that: (i) there is a threat or attack on any of the Website and/or Services; (ii) your use of the Website and/or Services disrupts or poses a security risk to the Website and/or Services or to any other customer or vendor of ours; (iii) you are using the Website and/or Services for fraudulent or illegal activities; or (iv) our provision of the Website and/or Services to you is prohibited by applicable law; (b) any vendor of ours has suspended or terminated ours access to or use of any third-party services or products required to enable your access to the Website and/or Services; or (c) your failure to pay any applicable Fees in accordance with Section 5.1 (any such suspension described in subclause (a), (b), or (c), a “Service Suspension”). We shall use commercially reasonable efforts to provide written notice of any Service Suspension to your and to provide updates regarding resumption of access to the Services following any Service Suspension. We shall use commercially reasonable efforts to resume providing access to the Website and/or Services as soon as reasonably possible after the event giving rise to the Service Suspension is cured. We will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that you may incur as a result of a Service Suspension.
2.6. Third Party Components. The Website and Services may contain, or rely upon, third party components, which may include various open source software components originating from the open source software communities, which are subject to additional restrictions (“Third-Party Software”). Any Third-Party Software in the Website and Services are distributed by us in accordance with the applicable Third-Party Software’s license terms and conditions. In the event of a conflict between an applicable Third-Party Software’s license and the terms of these Terms, the Third-Party Software component’s license will take precedence (but solely with respect to the Third-Party Software component(s) to which the license relates). By using the Website or any of the Services, you agree to be bound by the additional terms and conditions of all applicable Third-Party Software (as applicable). If you do not agree to be bound to such Third-Party Software license, you must immediately discontinue use of the Website and/or Services. Where the specific license terms of the Third-Party Software component entitle you to receive a copy of the source code, that source code shall be made available upon your written request made to us.
2.7. Third-Party Sites, Products, Services, and Links. The Website and Services may include links or references to other web sites or services solely as a convenience to you (“Third-Party Sites”). We do not endorse any such Third-Party Sites, or the information, materials, products, or services contained on or accessible through Third-Party Sites. ACCESS AND USE OF THIRD-PARTY SITES, INCLUDING THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ON OR AVAILABLE THROUGH THIRD-PARTY SITES, IS SOLELY AT YOUR OWN RISK.
3.1. General. You are responsible and liable for all of your uses of the Website and Services, directly or indirectly, whether such access or use is permitted by or in violation of these Terms.
3.2. You shall be responsible for obtaining, maintaining, and securing any User Systems, including, but not limited to, your account, passwords (including, but not limited to, administrative and user passwords) and files, and for all uses of your account or the User Systems, with or without your knowledge or consent.
Subject to these Terms, we shall use commercially reasonable efforts to make the Services available in accordance with the service levels, and provide the technical support, set out below:
4.1. Scheduled Downtime. We will use commercially reasonable efforts to: (a) schedule downtime for routine maintenance of the Services between the hours of 7AM and 10AM GMT; and (b) give Users at least twenty-four (24) hours prior notice of all scheduled outages of the Services.
4.2. Support Services. We will use commercially reasonable efforts to resolve reported issues within a reasonable period of time.
4.3. Data Backup. NOTWITHSTANDING OUR OBLIGATIONS SET FORTH IN SECTION 7.1 OF THESE TERMS, WE HAVE NO OBLIGATION OR LIABILITY FOR ANY LOSS, ALTERATION, DESTRUCTION, DAMAGE, CORRUPTION, OR RECOVERY OF USER DATA.
5.1. Fees. If applicable to your use of the Services, you shall pay to us any and all fees in advance of your use of the Services (“Fees”) in the currency set forth at the time of purchase. All amounts payable to us under these Terms shall be paid by you to us in full without any setoff, recoupment, counterclaim, deduction, debit, or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable Law). We may increase any Service Fees no more than once annually after the first Access Period.
5.2. Credits and Refunds. Except as otherwise explicitly set out in these Terms, or as may be required by any Lab Simulations third-party service provider, no cancellation, credit, roll over, or refund of any Fees paid for your license to the Services will be provided.
5.3. Taxes. All Fees and other amounts payable by you under these Terms are exclusive of taxes and similar assessments. Except as otherwise required by applicable law, you are responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by you hereunder, other than any taxes imposed on our income.
6.2. FERPA and Educational Records. The Parties acknowledge that: (a) User Data may include personally identifiable information from education records that are subject to the Family Educational Rights and Privacy Act (“FERPA”, and such information, the “FERPA Records”); and (b) to the extent that User Data includes FERPA Records, we will be considered a “School Official” with “legitimate educational interests” (as those terms are used in FERPA and its implementing regulations) and will comply with FERPA accordingly. To the extent applicable, we will comply with FERPA and will not access or make any disclosures of student educational records to third parties without prior written notice to, and consent from, the User’s educational institution, or as otherwise provided by law. Exclusive of any written agreement, User Data shall remain the exclusive property of the User and subject to the restrictions of FERPA, and such educational institution may disclose Personally Identifiable Information of students, as that term is defined under FERPA, to us for the limited use in connection with providing the Services. We will not disclose student Personally Identifiable Information to third parties or use it for any purpose other than performing its obligations hereunder.
6.3. COPPA; Minors; and Parental or Legal Guardian Consent. Subject to the Children’s Online Privacy Protection Act (“COPPA”), FERPA, and other applicable privacy laws, if you are not a Student User and you are under the age of thirteen (13) (“Child User”), you may not create or register an account for the Services without the consent and approval from your parent or legal guardian, which may take the form of an account created by such parent or legal guardian (“Guardian User”). If you are not a Student User and you are under the age of eighteen (18), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. Except for Student Users, a Child User that begins the registration process without a parent or legal guardian may have the registration process restricted until a parent or legal guardian approves, assumes responsibility for the Child User account, or creates a Guardian User account. For the avoidance of doubt, if you are a Student User, your educational institution is responsible to obtain your parent’s or legal guardian’s consent for you to use the Services, or the educational institution has complied with an exemption to parental or legal guardian consent requirements under applicable law. A Child User will only be permitted to use the Services for so long as we reasonably believe that such access has been consented to by the Child User’s parent or legal guardian.
6.4. No Waiver. We will not require any Users to waive any privacy rights (including, but not limited to, under FERPA, the GDPR, or CCPA) as a condition for receipt of any educational services, and any attempt to do so will be void.
7.1. Lab Simulations’s Obligations. We will employ commercially reasonable security measures (including, but not limited to, password protection and encryption) that are intended to prevent access to the Website, Services, User Data, and/or information by unauthorized persons. We will establish and maintain such other commercially reasonable safeguards (including, but not limited to, virus protection safeguards) against the destruction, loss, or alteration of the Website, Services, and User Data. We, or our agents, will utilize security systems for the Website and Services that provide notification in the event of, but not limited to, fire, improper entry, and environmental systems failure. Upon our (or our agent’s) discovery of any security breach, intrusion, or other event giving rise to the actual or potential unauthorized access, destruction, loss, or alteration of User Data, we shall notify your thereof without undue delay, and in any event in accordance with applicable law, and shall take such commercially reasonable action as may be appropriate to halt such unauthorized access, destruction, loss, or alteration.
7.2. User Control and Responsibility. You have, and will retain, sole responsibility for: (a) all User Data, including its content and use; (b) all information, instructions, and materials provided by or on your behalf in connection with the Website and Services; (c) User Systems; (d) the security and use of your Access Credentials; and (e) all access to and use of the Website and Services directly or indirectly by or through the User Systems or your Access Credentials, with or without your knowledge or consent.
7.3. User Access. You shall employ, and are responsible for your compliance with, all physical, administrative, and technical controls, screening and security procedures, and other safeguards necessary to: (a) securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the Website and Services; and (b) control the content and use of User Data, including the uploading or other provision of User Data for processing by the Website and Services.
8.1. Lab Simulations Intellectual Property Rights. You acknowledge that in providing the Website and Services, we utilize the Lab Simulations Materials which are covered by intellectual property rights owned or licensed by us. Other than as expressly set forth in these Terms, no license or other rights in the Lab Simulations Materials are granted to you, and all such rights are hereby expressly reserved. All right, title, and interest in and to the Lab Simulations Materials, including all intellectual property rights therein, are and will remain with us and, with respect to Third-Party Software, the applicable third-party licensors own all right, title, and interest, including all intellectual property rights therein. You obtain no right, license, or authorization with respect to the Website or any of the Services except as expressly set forth in Section 2.1 or the applicable Third-Party Software license. All other rights in and to the Website and Services are expressly reserved by us. In furtherance of the foregoing, you hereby unconditionally and irrevocably grant to us an assignment of all right, title, and interest in and to the Aggregated Statistics and any User Created Content, including all intellectual property rights relating thereto.
8.3. Feedback. If you send or transmits any communications or materials to us by mail, email, telephone, or otherwise, suggesting or recommending changes to the Lab Simulations Materials, including, but not limited to, new features or functionality relating thereto, or any comments, questions, suggestions, or the like, including any User Created Content (“Feedback”), we are free to use such Feedback irrespective of any other obligation or limitation between the Parties governing such Feedback. You hereby assign to us, on your behalf, all right, title, and interest in, and we are free to use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other intellectual property rights contained in the Feedback, for any purpose whatsoever. For the avoidance of doubt, we are not required to use any Feedback.
9.1. User Representations and Warranties. You warrant, represent and agree that you will not provide any User Data or otherwise use the Website and Services in a manner that: (a) infringes, violates or misappropriates another’s intellectual property rights, rights of publicity or privacy, or other rights; (b) violates any international, federal, state or local law, statute, ordinance or regulation or which would render us in violation of any applicable laws or regulations, including without limitation, applicable privacy laws such as GDPR and CCPA; (c) is harmful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or (d) jeopardizes the security of your account or the Website and Services in any way, such as allowing someone else access to your account or password or submitting User Data that contains viruses. Additionally, you represent, warrant and agree that: (w) you possess all rights necessary to provide your User Data and grant us the rights in these Terms; (x) you will comply with all applicable laws in connection with your use of the Website and Services; (y) if you are School Personnel, you understand that you are solely responsible for providing notices and obtaining consents required by applicable law for Student Users to use the Website and/or Services or to provide User Data, including compliance with the applicable provisions of FERPA and COPPA; and (z) if you are a parent or legal guardian, or a Guardian User, you understand that you are solely responsible for consenting on behalf of your Child User, as required by applicable law, for such Child User to use the Website and/or Services or to provide User Data. You also warrant and represent that you have not been previously suspended or removed from the Website and/or Services by us, and that your registration and your use of the Website and/or Services is in compliance with any and all applicable laws.
9.10. ACCESS TO THE WEBSITE AND SERVICES IS PROVIDED “AS IS”, “AS AVAILABLE”, AND “WITH ALL FAULTS”, AND WE HEREBY DISCLAIM ALL GUARANTEES, REPRESENTATIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES WITH RESPECT TO THE WEBSITE AND SERVICES. WE MAKE NO WARRANTY OF ANY KIND THAT THE WEBSITE AND SERVICES, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET YOUR OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE. WE STRICTLY DISCLAIM ALL WARRANTIES WITH RESPECT TO ANY STANDALONE THIRD-PARTY SOFTWARE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE AND SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.