Last modified: April 1, 2021
The information we collect, or may have collected about customers, prospects, website users, and through the use of our products and services, generally falls into the following categories:
Full real name, including first, last, and middle name; Signature; Age and date of birth; Postal address, including business and/or academic/educational institution and/or purchasing contact address, such as mailing street, suite/unit/building, or other address number, mailing city, mailing state or province, ZIP or postal code, and country; telephone or cellular phone number, including office number(s), telephone extension number(s), mobile phone number(s), and facsimile number(s); Internet Protocol address(es); Email address(es) including personal and academic/educational institution email address; Employment or enrollment information such as business and/or academic/educational institution of employment or study, workplace role or title, department, job function, management role, management hierarchy, past or previous employment role(s) or title(s), courses of study, and grades.
Lab Simulations products and services purchases, including service agreements, hardware purchases/leases, software services licenses and subscriptions, purchase orders, and other agreements pursuant to or related to the purchase or licensing of Lab Simulations products and services; Invoices or statements; Bank, credit card, or other payment information; Other purchasing or consuming histories and tendencies, such as visits to our website and use of our products and services.
Your interactions, and history of interactions with our website and Lab Simulations online advertisements; Interactions with Lab Simulations marketing materials and Lab Simulations product documentation via Lab Simulations support pages and our Lab Simulations account; and Lab Simulations customer interactions, such as online chat and messaging functions. Additional data we collect when you visit our website may include the URL of the website that you came from before visiting our website, which pages you visit on our website, which URL you go to next, which browser you used to come to our website, your IP address, and any search terms entered on our website.
When you visit the Lab Simulations website, or interact with our advertisements hosted on third-party websites, or use our products or services, we may collect information about your interactions and history of interactions with the Lab Simulations website, product, or service and Lab Simulations from cookies on our website, product, or service, and from online ad-tracking, fingerprinting, and behavioral tracking services; IP address(es) and device identity; Interactions with Lab Simulations marketing materials and product documentation via Lab Simulations support pages and your Lab Simulations account. We may also collect, through automated means, a history of your interactions with our online chat and messaging functions, telephone, email, online chat logs, and other records to provide the services and support to you.
For further information in the usage of cookies and other tracking technologies please refer to Section 3 below.
Third parties include, but are not limited to, third party resellers, marketing data research services, publicly accessible sources, and referrals.
We may collect Personal Data from publicly accessible sources, sales and marketing data services, referrals, and third-party resellers of Lab Simulations products and services.
The information collected may include your name, email address(es), telephone or cellular phone number, company or academic/educational institution phone number with extension(s), facsimile number(s); Employment or enrollment information, such as business and/or academic/educational institution of employment or study, workplace role or title, and department.
Access to certain parts of our website, products, and services may require a username and password. A username and password permit us to track certain information, such as software license and service operations. You are responsible for any action connected with the use of your password, and you should not share your password with anyone.
Lab Simulations customers may request customer support via our website and from within certain products and services. For customer support, a customer will generally be required to submit his/her name, academic/educational institution ID, and contact information, such as email address.
Audio, such as phone calls, online meetings, webinars, webcasts; visual information from web meetings, webinars, and webcasts.
Business and/or academic/educational institution of employment, workplace role or title, department within your organization, job function, management role, management hierarchy, past or previous employment role(s) or title(s); academic/educational institution, courses taken; Product or service scores or grades.
Cookies are pieces of information that are transmitted from our web server or third-party web servers to your browser where they are stored for later retrieval. Cookies can be small files or other types of information storage. Cookies are used to store information that arises in connection with the specific end device used. Cookies contain a characteristic string of characters that enables the browser to be uniquely identified when the website, product, or service is opened again. A cookie also contains information about its origin and the storage period. This does not mean that we will immediately become aware of your identity.
We use the following types of cookies:
Strictly necessary cookies help make a website, product, or service usable by enabling basic functions like page navigation and access to secure areas of the website, product, or service. The website, product, or service cannot function properly without these cookies. These cookies are required to enable you to navigate through the web, product, or service pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web, product, or service page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web, product, and service pages for you. We automatically store strictly necessary cookies on your device if they are strictly necessary for the operation of our website, product, and service.
Functionality cookies enable a website, product, or service to remember information that changes the way the website, product, or service behaves or looks, like your preferred language or the region that you are in.
Performance cookies help website, product, or service owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Targeting and advertising cookies are used to track visitors across websites, products, and services. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
The legal basis for all cookies that are not strictly necessary for the operation of the website, product, and service is our legitimate interest in optimizing our marketing measures, and improving our product and service quality, and the user experience on our website and in our products and services.
Without a common industry or legal standard for interpreting Do Not Track (“DNT”) signals, we do not respond to browser DNT signals.
When you or your academic/educational institution purchases Lab Simulations products or services and accepts the terms, conditions, and obligations of Lab Simulations’s purchasing, services, and licensing agreements we may require you to disclose your identifiers.
Lab Simulations offers its users access to their Lab Simulations account. Your Lab Simulations account may contain various kinds of commercial information related to your Lab Simulations account, such as contracts, invoices, and contact information. Registration with email address and password is required to use your Lab Simulations account. In the context of your usage of your Lab Simulations account, we may process your identifiers. Such data is processed in order to provide access to your Lab Simulations account and to identify the authorized user of the Lab Simulations account.
To better understand how you use our website, products, and services, and our users’ needs, to optimise your user experience, and to continuously improve our products and services, we may use analytic tools, for example, heat mapping, which allow us to monitor the usage and behavior of the users of our products and services. Such data is used to generate aggregated and anonymized usage reports (no individual user information is contained in these reports). We will not use this information to identify individual users or to match it with further data on an individual user.
When receiving live technical support and troubleshooting, or integration assistance from our technical support or customer success teams, over the phone and/or through remote access support, as well as through email or support ticketing systems, we may ask for certain identifiers. We may capture audio-visual information recordings during live support calls or remote access sessions, we will retain email records of support emails, and records of support tickets and online support chats. We may also collect IP address(es) and/or internet and other electronic network activity information, as needed to provide your requested support.
When you fill out a webform on our website, or a third party’s website, to request a Lab Simulations product demonstration, marketing materials, product information, or contact from our sales team or marketing team, we may require you to provide certain identifiers.
When you have in-person, telephone, or web-conference conversations with our sales team, marketing team, customer success team, and/or support team, our team members may ask you for certain identifiers. Our teams may also ask about your past products or services purchased, obtained, or considered.
Finally, we may, subject to your prior consent, if legally required, capture audio-visual information recordings during phone calls or web-conferences, and we will retain records of emails, online chats, and phone logs.
On our website, you can subscribe to receive our email newsletter. In the context of the subscription process, we collect the Personal Data from the subscription form, the IP address of your device and the date and time of subscription. We obtain your consent to send you our email newsletter.
If you register as a user of our products and services and enter your email address, we may subsequently use your email address to send you an email newsletter, provided that you have not objected to such use. In such a case, only direct advertising for our own similar goods or services will be sent via the email newsletter. You can object to the use of your email address at any time without incurring any costs other than the transmission costs according to the basic rates by using the unsubscribe link contained in each newsletter or by contacting us at the contact details provided above.
With our newsletters, a statistical evaluation of usage data can be carried out. For this purpose, we may record both the openings of the email and the internal clicks. This information serves the purpose of measuring and optimizing the success of our newsletter campaigns by making the contents of the newsletter more relevant to our target group.
We maintain publicly accessible profiles on several social media networks like Facebook, Twitter, YouTube, Instagram, Pinterest, and LinkedIn (“Social Media Pages”).
If you visit one of our Social Media Pages and are logged in to the respective social media network, the provider of the social media network can analyze your usage behavior and assign the information collected to your account at the social media network and enrich it there. Even if you are not logged in or if you do not have an account at the respective social media network, Personal Data may be collected by the provider of the respective social media network, for example your IP address or data collected via a cookie.
The operators of the social media networks can use this data to create user profiles. Your user profile can then be used to display interest-based ads both on social media network websites and on other websites.
If you visit one of our Social Media Pages, we are jointly responsible with the social media network provider for the collection and processing of your Personal Data there. With regard to information about the collection and processing of your Personal Data that takes place there, we refer you to the data protection information of the respective social media network. We do not have any further information in this respect.
You can assert your rights of data subjects in accordance with Chapter III of the GDPR (right to information, correction, deletion, restriction of processing, data transferability, etc.) both against us and against the provider of the respective social media network. In this context, we would like to point out that we can only influence the processing of Personal Data and the implementation of the rights affected within the framework of our social media pages within the scope of the possibilities made available to us by the respective provider.
We collect and process Personal Data of applicants for the purpose of processing the application process. If an applicant submits his or her application documents to us electronically, they are processed electronically.
If we conclude an employment contract with an applicant, the data transmitted will be processed in order to carry out the employment relationship in compliance with applicable statutory provisions. If no employment contract is concluded with the applicant, the application documents will be retained for a limited period of time, based on ourlegitimate interest, such as the defense of claims or a preservation of evidence under applicable anti-discrimination laws. Upon determination that there is no longer a legitimate interest for retention, or your request as provided for herein, we will delete your application documents.
Lab Simulations processes the Personal Data you provide in connection with your application in order to check your suitability for the position (or any other open positions in one of Lab Simulations’s entities) and to carry out the application procedure.
The Personal Data collected us includes:
Where relevant for your application and to the extent permitted by applicable law and/or with your prior explicit consent, Lab Simulations may, for the purpose of pre-employment screenings and background checks in connection with your application, obtain information about you from other sources. These other sources may include your references, prior employers, academic/educational institutions you attended, credit checks, and social media profiles (e.g., LinkedIn).
Where relevant for your application and to the extent permitted by applicable law and/or with your prior explicit consent, Lab Simulations may also ask you to provide criminal records.
Should you provide us with Personal Data of a reference or any other individual as part of your application, you are responsible to obtain the individual’s consent prior to providing such Personal Data to Lab Simulations.
Lab Simulations will process your Personal Data for recruitment, management, and planning, and in particular, for the following purposes:
Lab Simulations will share your Personal Data on a strict “need to know” basis only with those employees who really need it to process your application, including, but not limited to, the human resources department, hiring manager(s), and interview partners.
In this context, Lab Simulations may also disclose your Personal Data to employees of other Lab Simulations entities globally, if the employment will be with an international Lab Simulations entity outside of your home country and/or if such a disclosure is necessary for the fulfillment of the purposes described above, for example, if the hiring manager is not be employed with the hiring entity but with another Lab Simulations entity.
Lab Simulations may share your data with third-party service providers used for the provision of services in the context of your application, such as the provider of the Lab Simulations career website, the provider of our human resources information system, recruitment agencies, external consultants, pre-employment screening providers, tax advisors, and attorneys.
Where Lab Simulations uses a third-party service provider to process Personal Data, Lab Simulations will enter into data processing agreements with such provider as required by applicable law. Lab Simulations will also ensure that the service provider will be able to meet industry standard security measures to ensure the confidentiality and integrity of the Personal Data.
When you register for events, such as webinars, webcasts (pre-recorded or live), as well as industry trade show events and/or when you visit our trade show booth, we may request your identifiers.
If you visit one of our offices, you may be asked to log your identifiers with a front desk receptionist or attendant through physical premises access and entry tracking or management systems, reception logs, and/or on-site visitor tracking and security systems.
When we participate in an online meeting, video conference, telephone conference and/or webinar organized, held and/or provided by Lab Simulations (“Online Meeting”), we process your Personal Data to enable your participation in the Online Meeting. We may process your identifiers, video and audio content, chat content, and time and duration of the Online Meeting. We will inform you about our intention to record Online Meetings and will, if legally required, obtain your prior consent.
We use third-party service providers to organize and hold such Online Meetings on the basis of a data processing agreement, as required by applicable law. Lab Simulations will also ensure that the service provider will be able to meet industry standard security measures to ensure the confidentiality and integrity of the Personal Data.
We employ a variety of physical, administrative, and technological safeguards designed to protect personal data against loss, misuse, unauthorized access or disclosure, alteration and destruction.
We have dedicated information security programs and continuously enhance our technical and operational security measures.
We follow generally accepted industry standards to protect the information submitted to us throughout three stages of data. Our security measures include data encryption, firewalls, data use, and access limitations for our personnel and vendors and physical access controls to our facilities.
No technology is a perfect solution to protect your data. We strongly encourage you to enable security measures if our platforms/applications also make it available to you.
Your Personal Data is only accessible to those internal departments or organisational units that need your Personal Data to fulfil their tasks, to fulfil contracts with, for data processing with your consent, or to safeguard our legitimate interests.
Data will only be transferred to third parties in strict compliance with all legal requirements. We will only transfer your data to third parties if, for example, it is necessary for contractual purposes or to safeguard our legitimate interest in the effective conduct of our business operations.
We may use third parties, such as, but not limited to, service providers, affiliates, agents, and/or business partners, to perform certain services, including, without limitation, facilitating some aspects of our website, our products and services, processing credit card transactions, and/or sending emails. These third parties may be supplied with, or have access to, your Personal Data solely for the purpose of providing these services to you on our behalf.
Lab Simulations will enter into data processing agreements with such third parties, as required under applicable law and regulation, and requires these third parties to:
We also may disclose your information, including Personal Data, in the following circumstances:
In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities may be entitled to access your Personal Data. If we receive any such requests for access to your Personal Data, it is our standard to carefully scrutinize each request and respond with the minimum amount of information in response to legitimate, legally mandated requests.
Lab Simulations does not, and will not, sell or disclose Your Personal Data to third parties, unless for business purposes as set forth above. Further, Lab Simulations does not collect Personal Data based on characteristics of protected classifications under applicable law. If we anticipate disclosure of your Personal Data to any third party other than those set forth above, you will be given an opportunity to opt out of such disclosure of your Personal Data. However, you cannot opt out of disclosure of your Personal Data if required by lawful order.
Insofar as we use service providers or third-party providers within the context of our collection and processing of Personal Data, the provision of the website and/or the provision of our products and services, we take appropriate legal precautions as well as appropriate technical and organisational measures to ensure the protection of such Personal Data.
We adhere to the principles of data avoidance and data minimization. We therefore only store your Personal Data for as long as is necessary to achieve the purposes stated here, under our contractual obligations to you, or as required by the retention periods provided for by law.
In general, we retain your Personal Data as long as we are providing products and services to you. We retain Personal Data after we cease providing products and services directly or indirectly to you, even if you delete/close your account, to the extent necessary to comply with our legal, regulatory, and contractual obligations, as well as for the purpose of fraud monitoring, detection, and prevention.
We also retain Personal Data to comply with our tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law, regulation, or contractual obligation.
If the storage purpose no longer applies, or if the retention period expires, the Personal Data will be deleted or anonymized in accordance with applicable law and regulation.
However, we may continue to store anonymous or anonymized information, such as, but not limited to, website visits and usage of our products and services, in order to improve our website visitors’, customers’, product and services users’, and other third parties’ experience and our products and services.
With regard to job applications, we may, subject to your explicit consent where required, retain your information in the our talent pool for the purpose of considering whether your skills are suitable for other future opportunities.
A commission, your local legislature, or regulator, may determine that one of these jurisdictions does not provide for the same level of data protection as your jurisdiction, such as the European Economic Area. Nonetheless, we ensure that the recipient of your Personal Data offers an adequate level of protection and security, for example by entering into the European Union Standard Contractual Clauses (as may be amended from time-to-time) or by an alternative mechanism for the transfer of such data. We will be happy to provide you with information on the appropriate safeguards for data transfer to third countries in accordance with Art. 46 GDPR at any time upon request.
Lab Simulations does not rely on the Privacy Shield as a transfer mechanism for data transfers given that the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield are no longer valid as a result of the Schrems II decision issued by the European Court of Justice.
With respect to the collection of your information, if you do not want your Personal Data collected, please do not submit it to us.
Please note though that if you turn off cookies, there may be some features and functions of our website, products, and services that will not be available to you and some pages may not display properly.
If you have consented to our use of your Personal Data for a specific purpose, you have the right to change your mind at any time and revoke your consent by contacting us at the contact details stated above, but this will not affect any processing that has already taken place.
To the extent applicable to our collection, use, and disclosure of Personal Data relating to California residents, Lab Simulations also complies with the principles of the California Consumer Privacy Act (“CCPA”). You have the right under the CCPA and certain other privacy and data protection law, as applicable, to exercise the rights described below, free of charge.
Disclosure of Personal Data We Collect About You
You have the right to know:
Please note that we are not required to:
In connection with any Personal Data we may disclose to a third party for a business purpose, you have the right to know:
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not delete your Personal Data if it is necessary to:
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, during or after your exercise of such rights, among other things:
Please note that we may charge a different price or rate, or provide a different level or quality of our products or services to you, if that difference is reasonably related to the value provided to us by your Personal Data.
If you request disclosure or deletion, you will need to provide us with:
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected the information or is someone authorized to act on such person’s behalf (i.e., parent or guardian).
Any Personal Data we collect from you to verify your identity in connection with your request will be used solely for the purposes of such verification.
If you are an individual in the European Union (“EU”), the European Economic Area (“EEA”), or the United Kingdom (“UK”), we collect and process information about you only where we have a legal basis for doing so under applicable EU and UK laws. The legal basis depends on the products and services you use and how you use them. This means we collect and use your information only where:
If you fall under the scope of the General Data Protection Regulation (“GDPR”) or the Data Protection Act 2018 (“DPA 2018”) which is the implementing legislation of the GDPR in the UK, you have the right to free information about your Personal Data processed and stored by us, its origin, recipient, and the purpose of data processing, as well as a right to correction, blocking, or deletion of such Personal Data. You also have the right to limit the processing and to object to the processing.
You also have the right to have your data, which we process automatically, handed over to you or to a third party in a common, machine-readable format.
Some data processing operations are only possible with your express consent. You can withdraw your consent at any time. For this purpose, an informal email notification to us is sufficient. The legality of the data processing carried out until the withdrawal remains unaffected by the revocation.
AS A MATTER OF PRINCIPLE, YOU ARE ONLY ENTITLED TO THIS RIGHT OF OBJECTION IF THERE ARE REASONS ARISING FROM YOUR PARTICULAR SITUATION (ART. 21, PARA. 1 GDPR). AFTER EXERCISING YOUR RIGHT OF OBJECTION, YOUR PERSONAL DATA WILL NOT BE FURTHER PROCESSED FOR THESE PURPOSES UNLESS WE CAN PROVE COMPELLING REASONS FOR PROCESSING WORTHY OF PROTECTION WHICH OUTWEIGH YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ASSERTION, EXERCISE, OR DEFENCE OF LEGAL CLAIMS.
IF THE PROCESSING IS CARRIED OUT FOR THE PURPOSE OF DIRECT ADVERTISING, YOU CAN EXERCISE YOUR RIGHT OF OBJECTION IN THIS REGARD AT ANY TIME (ART. 21 PARA. 2 GDPR) AND YOUR PERSONAL DATA WILL THEN NO LONGER BE PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING, IRRESPECTIVE OF THE REASONS FOR THE OBJECTION.
The provision of Personal Data is neither required by law nor by contract, nor are you obliged to provide Personal Data. However, the provision of Personal Data is required for the conclusion and performance of a contract to the extent that certain details are absolutely necessary in order to conclude and perform a contract.
We do not perform automated decision making, including profiling.
Lab Simulations may transfer your Personal Data to countries located outside of the EU/EEA/UK. With regard to transfers of Personal Data to third countries not considered adequate by the European Commission, we have put in place adequate safeguards, such as EU Standard Contractual Clauses (as may be updated from time-to-time), to protect your Personal Data.
Our website, products, and services may interface with third party sites and services (for example, Social Media Pages, or other third party applications, sites, or services). Our website, products, or services may also contain links to websites operated and maintained by third parties, over which we have no control.
We may also use third party tools to support advertising efforts and/or to track visitors to our website, products, or services, or provide other analytical data. In general, this means that third party vendors may show our ads on sites across the Internet (including non-Lab Simulations sites) based upon your visits to our website and we may use general analytic data to track visits to and from our website and other sites. At this time, most web services, including our website, and some of our third party providers, do not currently recognize or alter behavior in response to automated browser signals regarding tracking mechanisms.
We strive to implement best practices to protect the privacy of all of our student and non-student users alike. To help our school partners address their obligations to protect their students’ data privacy, we have implemented additional controls and procedures for schools, school districts, colleges and universities, and teachers and professors (collectively referred to as “Schools”) when they enter into a contract with us to use the website, products, and services as part of the School’s educational curriculum. When the website, products, and services are used as part of the School’s educational curriculum, the personal information related to the School’s student users (“Student Users”), that is: (a) provided to us by a student or by a School; or (b) collected by us during the provision of the services to a School, may include information defined as “educational records” by the Family Educational Rights and Privacy Act (“FERPA”) or other information protected by similar student data privacy laws. We call this information “Student Records”.
Please note, only personal information relating to user accounts which are: (i) created by a School (for example, when a teacher creates the user name, login, and password to establish School User accounts, or when the teacher rosters a class using third party single sign-on service); or (ii) created by a Student User at the direction of a School, using a School email address (i.e., “firstname.lastname@example.org”, or other email which can be verified with the School), and associated with a School’s class on the website, products, and services; and (iii) created pursuant to a contract between us and the School, are designated as Student Records. Student Records shall not include information a student or other individual may provide to us independent of the student’s use of the website, products, or services at the direction of the School.
Depending on the features and account controls applicable to the Student User accounts, we may share usernames and profile information with other users on the website, products, or services, such as teachers, coaches, or School administrators, and this information may be visible if a Student User posts content in available discussion forums.
Depending on the manner in which our website, products, and services are used by a School and the terms of the agreement between the School and us, we may provide access to certain Student Records, Student User account usage data (“School Analytics”) to the School for the purpose of monitoring student usage and activity, and evaluating the effectiveness of the School’s use of the website, products, and services.
We will not knowingly retain Student Records beyond the time period required to support an educational purpose, unless authorized by a School, Student User, or Student User’s Parent.
The School is responsible for managing Student Records which the School no longer needs for an educational purpose by submitting a deletion request when such data is no longer needed.
If you have questions about specific practices relating to Student Records provided to us by a School, please direct your questions to your School.
Lab Simulations’s website, products, and services are not intended for use by minors, particularly those under age thirteen (13), and we do not knowingly collect information, Personal Data or otherwise, from children unless the user’s academic/educational institution has entered into an agreement with us and allows such minors to use the website, products, and services, and remains responsible for any such actions of the minor when using the website, products, and services, or at the direction and with the permission of a parent. Any use by a minor under the age of thirteen (13) which is permitted by the user’s academic/educational institution is done so in accordance with the academic/educational institution’s receipt of consent from such minor’s parent or guardian in accordance with the Children’s Online Privacy Protection Act, or other applicable law. In the event that we learn that we have collected Personal Data from a child under age thirteen (13) without parental consent, we will delete that information as promptly as possible. If you believe that we might have any information, Personal Data or otherwise, from a child under thirteen (13) years of age, please contact us immediately under the contact details provided above.
To improve the products and services we can offer you, we may opt to expand our capabilities for obtaining information about users in the future, or may change the ways in which we collect, use, process, or share information, Personal Data or otherwise.